Appointment Information

Appointment Information

The quickest way to book your specialist appointment is to call our Norwest clinic directly on 02 9680 4311 or complete our online enquiry form.

• Call 02 9680 4311 to arrange an immediate booking or a same-day emergency appointment
• Submit an online enquiry so our reception team can contact you to confirm a suitable time
• Prepare your documents and health fund card before you arrive

Cancelling an appointment

Please allow at least one day’s notice when cancelling an appointment and call us during office hours. This will allow us to offer your appointment time to patients on our waiting list.

We recognise that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time, and these cause scheduling delays beyond our control. We apologise if we keep you waiting.

Your first appointment at Australian Dental Specialists in Norwest is a consultation, not a treatment visit. The purpose is to diagnose your condition, explain your options, and give you a clear treatment plan with costs before any work begins.

During this appointment:

• Medical and dental history review: Our team will review your medical history and any medications you are taking to identify any factors that may affect treatment.
• Clinical examination: Your specialist will examine the area of concern, including the teeth, gums, and surrounding structures.
• Diagnostic imaging: X-rays or a CBCT (3D) scan may be taken on-site if needed for accurate diagnosis.
• Diagnosis and discussion: Your specialist will explain their findings in plain language, discuss your treatment options, and answer your questions.
• Treatment plan and estimate: You will receive a clear, itemised treatment plan with an estimate of costs before any treatment begins.

First consultations typically last 30 to 60 minutes. In some straightforward cases, treatment may be able to commence on the same day if you wish.

A referral is helpful but not mandatory. Most of our patients are referred by their general dentist, which ensures we have your dental history and any relevant imaging before your appointment. However, we are happy to see self-referred patients.

If you are self-referring, please let us know which specialist you would like to see (endodontist for root canal or pain issues, or periodontist for gum disease or implants) and a brief description of your concern when you book.

For referring dentists: You can download a referral form from our Contact page or email referrals directly to our practice. We will schedule your patient promptly and send you a detailed treatment report after every appointment.

We provide detailed, itemised cost estimates before any treatment begins so you can make informed decisions with no surprises. Here is what you need to know about payment at our Norwest practice.

• Health fund claims: We accept all major private health funds and have a HICAPS machine on-site for instant claims processing. You pay only the gap on the day. The amount you can claim depends on your level of cover.
• Payment methods: Cash, cheque, Visa, MasterCard, and EFTPOS.
• Treatment estimates: You will always receive a detailed cost estimate before treatment begins, so there are no surprises.

Dental anxiety is common and nothing to be embarrassed about. Our team at Australian Dental Specialists in Norwest is experienced in helping anxious patients feel comfortable, and we offer multiple sedation options to suit your needs.

• Tell us about your concerns when you book. Our team will take note and ensure your specialist is aware before your appointment.
• Nitrous oxide (happy gas) is available for mild to moderate anxiety. It takes effect within minutes and wears off quickly after treatment.
• IV sedation is available in partnership with an oral surgeon for patients who need deeper relaxation. If you would like IV sedation, please mention this when booking so we can arrange it in advance.
• Our practice provides a supportive environment designed to feel calm and welcoming, and our team takes extra care with anxious patients at every stage of their visit.

What Are Your Opening Hours?

Our Norwest practice is open Monday to Friday, 8:30am to 5:00pm. Weekend appointments are available by arrangement for patients who cannot attend during the week.

• Monday to Friday: 8:30am to 5:00pm
• Weekend appointments available by arrangement

For after-hours dental emergencies, please call 02 9680 4311 and follow the recorded instructions.

Where Can I Park at Australian Dental Specialists?

Visitor parking is available in the Nexus Building at 4 Columbia Court, Norwest. During busy periods, additional paid parking is available at the Visy Dior Hotel directly opposite the building. Free on-street parking is also usually available nearby.

How Do I Get to Australian Dental Specialists by Public Transport?

Our Norwest practice is easily accessible by train and bus. Norwest Metro station is a short walk from our practice at 4 Columbia Court, providing direct access from across Sydney's North West via the Sydney Metro Northwest line. Bus services also run along Norwest Boulevard with stops near the practice.

Reason: The reference to a train service "available in 2019" is outdated. The Sydney Metro Northwest has been operating since 2019 and should be referenced by its current name.

We offer timely appointments to ensure you receive the care you need when you need it. From endodontics to periodontal therapy, our specialists manage every aspect of your dental health with expertise and comprehensive post-operative support.

Your smile is our priority—experience the difference with our specialist care today.